Flooring fiasco from failure to communicate
Imagine seeing 1000 square feet of newly installed hardwood flooring in the house you love. Now picture your disappointment when the reality is far from what you expected. Recently, this unappealing scenario almost happened to my wife, Sonia, and me. In this case, it was our vacation home.
Fortunately, before the floor was laid, we discovered a major gap in our knowledge about the process. As the title of my column says, it is what we didn’t know that could have hurt us.
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